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Fixed eyepiece over the cell phone camera using insulation tape (used a 50X eyepiece)
Here is the list of global auto recalls over the past decade:
[Courtesy: www.reuters.com]
Are Indian manufacturers oblivious towards the quality issues that arises once the product is customer’s hands? ‘Yes’ was the answer until very recently some of the recalls that have happened. I came to know this from the articles I read through as I was gathering information for this blog. I read through some incidents where Skoda India shirked away from a lot of consumer complaints over its faulty parts. The recent Recall season started by the world’s largest auto maker Toyota could have been the sole reason to pressurize its counterparts in India to own up.
The culprit, by no degree of doubt, is the loop holes in the law to protect the consumers. Perhaps, it is this law and government which let out Anderson and sold ‘Dead Indians cheaper’ as somebody in a News Channel interview put it.
Another article which I read gave me somewhat comforting information. ‘Recalls in India do happen, but they do discreetly’. Your car could perhaps be part of a recall exercise conducted under the cover of a `free service week'. But unless they are not brought to the open these surreptitious operations will not ensure the quality of the product as most of these will be just crisis prevention measures. Ideally, ethical liability should be the core driver of the recalls. But no body will mind if it happens in the guise of ethical liability.
Automakers don't like to conduct recalls. They are very expensive and don't exactly do wonders for marketing efforts. But Toyota has shown it to the world. And thus it will remain in the good books of its millions of customers and the golden aura of unassailable quality will not dim for years to come. I bet the Japanese automaker will emerge stronger from the recession.